BCNet Conference: Day 1

I’m at the BCNet annual conference at Simon Fraser University’s Harbour Centre location this week.

Planning conferences is a lot of work, and it’s tricky business dealing with sponsors and such – so hats off to BCNet for a well-organized, information-packed conference that is well worth it for BCNet members and partners. I could only hope to do as good a job with my own upcoming conferences and such.

I got to the opening keynote a little late because I flew in from Victoria after my morning spin class at the Y (too darn conscientious to get a sub) so I didn’t catch all the talk on “Creating the University of the Future Today,” by James Ptaszynski, Senior Director at Microsoft. I thought I walked in on a good session at first, as he was talking about personal learning environments. My colleague had given a talk on how PLE’s are changing education (check it out at his blog) at a conference in Saskatchewan last week, so I was interested to hear Ptaszynski’s perspective.

However, it seems his perspective was little more than “buy my product.” He demo’d the way OneNote can be used, and then he showed another Microsoft product, and then another Microsoft application … you get the idea. After a few minutes I thought maybe I had entered the wrong room. I understand how one might be a little attached to one’s own product, and I can tolerate a nod or two (i.e. “Of course I think my product is the best, but applications like OneNote, EverNote, etc are changing the educational landscape in ways a, b and c …”) but I expect a more visionary talk from a keynote, rather than a product demo. I realize I did get there late, but the people I talked to afterward indicated the entire presentation was in the same vein. Oh well.

The next presentation I attended, Open Platforms Toward (Mostly) Open Education, couldn’t have been more different. Brian Lamb and Novak Rogic demonstrated collaborative online solutions they’ve developed at UBC Office of Learning Technology: wikis and multiple-user blogging. I came away with my head swirling with possibilities around how to implement similar stuff within BCcampus (as internal communications is one of my many responsibilities). Most salient for me: the need for training and metrics, and the ability to allow “conservative” users to participate using their preferred existing tools (email in many cases, even though as Brian pointed out: “email is the place information goes to die”). In my workplace about half the people use the internal wiki, but half are not plugged in to the organization that way. Giving them training on the existing wiki/intranet is one thing, allowing them to participate without adding another layer on to their workflow is a other. The secret to allowing everyone to create content is to syndicate it–to integrate existing tools and processes into new technologies wherever possible. Info on the presentation is here. Brian’s blog is here.

After the break, I attended the presentation on the NEPTUNE underwater observatory project (NEPTUNE Canada: The First Nine Months). NEPTUNE is like the remote science labs that BCcampus is facilitating, except on a much larger scale.

Benoît Pirenne, the Associate Director of IT for NEPTUNE, described the information architecture involved in submerging instruments on the ocean floor, connecting them with datalines to UVic, collecting and storing the data and (here’s the best part) making the data available to researchers and enthusiasts worldwide. They’ve developed “oceans 2.0″ – allowing web-based collaboration between scientists, giving real-time access to researchers who are at the remote controls of the dozens of sensors embedded in each networked hub on the ocean floor off the coast of Vancouver Island.

I missed the last presentation of the day but did meet some fascinating people at the reception afterward, then found myself at Steamworks with a table full of people from UVic. I got feedback on our own Post-Secondary Application Service from some programmers from the IT department, met an astrophysicist from the observatory located on the Island and a particle physicist working with CERN on the Large Hadron Collider in Switzerland.

This conference is geek girl heaven. I’m really looking forward to Day 2.

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With freedom comes…

You’d think installing a driver for a brand new printer for a brand new laptop would be easy for a geek girl like me.

But Friday afternoon, two weeks into my new job, raring to go, with 3 tasks left on my Top 5 for the day (including assembling, printing and mailing my expense forms), I still had not managed to get my new printer working after two hours of frustration.

Flummoxed. Laid flat. Humbled. Defeated.

I mourned the lost hours I could have spent writing the strategic communications plan, a job description for the co-op student I want to hire, or mapping out a schedule of internal and external blog posts.

I sent a pleading email to my new boss in Vancouver: “do we have any tech support at all?”

Answer: no, not really. We have software engineers and geeky techie people coming out the yin-yang at BCcampus – we’re all supposed to be highly computer literate. Maybe somebody in Victoria can help you, he said, and if you’re really stuck yes we can bring in someone to look at your system (and if you’ve figured out email for iPhone let me know, he added sheepishly.)

At first I was aghast: all the hours I’ve “wasted” when I could have been doing My Very Important Job – does it make sense to leave my computer workings to me alone? Why can’t I just call someone and have them deal with it?

Later that day I met up at the pub with some of my old colleagues from government. “How’s your new job going?” they asked.

“Great!” I said, “I’m writing the comms plan and there are so many cool, innovative things I get to put in place: linking the strategic plan within the very fabric of the internal and external web site, real-time measurement, interactive calendars, blogging functions, a stakeholder survey — all the stuff I couldn’t do when I was with government!”

Then it hit me: the reason I was so frustrated with my computer and printer issues. I had been domesticated.

For over four years (in contrast to my career before that – a blog post for another day) I was never my own systems administrator. My computer, blackberry, software, printer and LAN connections were provided to me within the strict confines of Policy. I couldn’t download the tools I like best: Skype, Evernote, Scrivener, Skitch, Tweetie, etc. At one point, for a brief time, even shortened URLs were blocked.

Don’t get me wrong: because of the people I worked with (including my incredible boss) I was able to do some of my best work while at government, and I was able to innovate, to a point. I implemented the very first Facebook group from the BC government three years ago; and in the process contributed in a concrete way to the discussion about whether to block – or use – social networking sites within the public service.

But still – I had been coddled and grain fed and confined to my cubicle and the Help Desk line for so long I forgot what it means to be self-reliant.

Now I’ve come fill circle. I’m back in a small organization with no Shared Services or Help Desk to come to my rescue. When I came on board I was asked what hardware and software I needed in order to do my job, and I eagerly took the iPhone, MacBook Pro and HP printer. I installed Office and got it working (after 2 tries); I configured my work email and calendar and sync’d to my iPhone.

I am NOT alone, not really. My new coworkers are ready to help – I need only ask. Besides, it’s early days and I’m still getting my feet under me in my new role. It’s OK for me to relax and get settled comfortably, to let the process happen and not feel like I have to Perform, Right now!

More importantly: I have a measure of autonomy I longed for but did not have in my previous job. I had forgotten – with freedom comes responsibility.

If having freedom to work creatively means being more self-sufficient, then I gladly embrace the trade-off.

Photo by Kodomut (licensed under Creative Commons)

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Ch-ch-changes

Day three on my new job – Communications and Stakeholder Relations Manager at BCcampus – starts today. I took a week off between the end of the old and the start of the new to rearrange furniture, teach an extra spin class, watch movies with my daughter, and set up a home office.

I have not used this blog to write about my work as a communications professional; primarily because the past four years have been spent writing communications advice, speeches and news releases for the provincial government (I was in the Public Affairs Bureau). I enjoyed the work, learned a great deal and made some great friendships and connections with very talented PR professionals, but I was also somewhat disconnected from the fruits of my labour.

In short, I was putting words in someone else’s mouth and providing advice on how to defend policies or decisions with which, at times, I disagreed. Even when I did support the programmes about which I was writing (which was, happily, most of the time), confidentiality and political sensitivities prevented me from even talking about what I was working on.

That’s about to change. BCcampus is an innovative organization that connects 25 post-secondary institutions across the province using web-based technologies. Collaboration and therefore transparency are the operational imperatives. I’m delving into online learning, educational technology, web-based business applications I could only have dreamed about when I was a grad student fifteen years ago.

This job will feed the geek and the academic within me. I’m looking forward to sharing more of my professional life here.

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From Torino to Vancouver

The doors crafted in B.C. and shipped to Italy for BC-Canada Pavilion for the Torino 2006 Winter Games are displayed at the BC Showcase at Robson Square during the Vancouver 2010 Games. I have a picture of me standing in front of those doors – taken last Wednesday when I was in Vancouver for work. (I will add it to this post when my computer is in a better mood.)

I started working for the government of B.C. four years ago. My first assignment was preparing for media coverage for the 2006 Games. Now, I am leaving government for another position, and one of my last assignments is preparing for media coverage during the 2010 Games.

One door closes, and another one opens. Sometimes it’s the same door …

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